Refund Policy

Refund Policy – Novelio Tech

Thank you for choosing Novelio Tech. We value your business and strive to provide high-quality professional services. We are committed to delivering reliable accounting, bookkeeping, tax services, cloud hosting, and other financial solutions that meet the needs of our clients.

However, if for any reason you are not completely satisfied with your purchase or our services, we invite you to review our Refund Policy outlined below.

Refund Policy – Novelio Tech

Section Description
1.0 GENERAL TERMS
1.1 This Refund and Cancellation Policy applies to all services provided by Novelio Tech, including but not limited to accounting, bookkeeping, tax preparation, financial analysis, advisory services, and other ancillary services.
1.2 Refunds and cancellations are subject to the nature of the services purchased, as described below, and must adhere to the procedures outlined in this policy.

Due to the personalized and time-sensitive nature of accounting and taxation services, not all services may be eligible for a refund once work has commenced. Clients are encouraged to review service descriptions carefully before making a purchase.
1.3 This policy is designed to ensure fairness and transparency for both parties, while also complying with applicable legal requirements and our payment processing guidelines.
2.0 SERVICE SPECIFIC REFUNDS
2.1 Accounting and Bookkeeping Services

• Pre-Initiation Refunds: If you wish to cancel accounting or bookkeeping services before they have commenced, a full refund may be issued, provided the cancellation request is made within 3 working days of payment.

• Partial or Completed Services: Once accounting or bookkeeping services have begun or are partially/completely rendered, refunds will not be granted. Exceptions may be considered on a case-by-case basis at the sole discretion of Novelio Tech.
Section Description
2.2 Tax Services

• Pre-Filing Refunds: If tax services have been purchased but not yet initiated, you may request a cancellation and full refund, provided the request is made within 3 days of payment.

• Post-Filing Services: No refunds will be issued once the tax return has been prepared and filed. In the case of errors attributable to NOVELIO TECH., we will rectify the issue at no additional cost, but refunds will not be applicable for the completed service.
2.3 Advisory and Consulting Services

• Cancellation Before Engagement: Advisory and consulting services can be cancelled prior to the start of the engagement. Full refunds will be issued for cancellations made within 3 days of payment, provided that the engagement has not commenced.

• No Refund for Rendered Services: Once advisory or consulting services have commenced or been fully provided, no refunds will be issued.
2.4 Custom Financial Services and Reports

Certain services offered by NOVELIO TECH., including but not limited to customized financial reports, financial modeling, audits, and other tailored consulting engagements, are non-refundable once the service has been initiated.

This is due to the highly personalized and labor-intensive nature of these deliverables. However, if a material defect or error is identified in the completed work, we will make reasonable efforts to correct the issue at no additional cost.
3.0 CANCELLATIONS
3.1 Cancellation of Ongoing Services

Notice Period: Services that have been delivered up to the point of cancellation will not be refunded, and clients are responsible for any outstanding invoices related to rendered services.

Pro-rata Refunds for Prepaid Services: For clients who have prepaid for services, a pro-rata refund may be provided for the unused portion of the service, minus any applicable cancellation fees. The pro-rata refund will be calculated based on the portion of work completed at the time of cancellation.
4.0 REFUND PROCEDURE
4.1 Requesting a Refund

To initiate a refund, clients must submit a written request to our support mail (support@NOVELIO TECH..com) within 5 days of the payment date. The request should include the payment receipt, service details, and a reason for the refund.
4.2 Refund requests will be reviewed on a case-by-case basis and will be processed within 15 days after the refund request has been approved by NOVELIO TECH..
4.3 Refund Method and Timeline

Refunds, once approved, will be processed back to the original payment method (credit card, bank account, etc.) used for the purchase. Clients will be notified once the refund has been initiated.
5.0 Disputes and Issue Resolution
5.1 Service Discrepancies

If you believe there has been a discrepancy in the services provided, please contact us at info@noveliotech.com immediately. We will investigate the issue and work with you to resolve any concerns.
5.2 Mediation and Arbitration

Any disputes that cannot be resolved directly between the client and NOVELIO TECH. will be referred to the Arbitration under the provisions of the American Arbitration Association. The Arbitration shall be held in English language and in the State of New Jersey. Virtual Arbitration is permitted.
5.3 Relief through Court

The Courts in New Jersey alone shall have exclusive jurisdiction to try and entertain all the dispute arising between the parties should both parties, in writing, agree to waive Arbitration.
6.0 Non-Refundable Services and Exclusions
6.1 Digital and Downloadable Products

  • Any digital products, downloadable resources, or reports delivered electronically are non-refundable once accessed or downloaded.
  • In cases where technical issues prevent access, clients may request assistance or replacement.
6.2 Customized Solutions

Customized services, such as tailored financial modelling, real estate asset management, and other tailor-made solutions, are non-refundable due to the specialized nature of the work involved. Clients are encouraged to discuss service expectations in detail before engagement.
7.0 Changes to the Refund and Cancellation Policy
7.1 NOVELIO TECH. reserves the right to modify or amend this Refund and Cancellation Policy at any time. Any changes will become effective immediately upon being posted on our official website. We encourage clients to review this policy periodically to stay informed of any updates.
7.2 It is the client’s responsibility to review the policy periodically for any changes. Continued use of our services after modifications implies acceptance of the revised policy.
7.3 We reserve the right, at our sole discretion, to decline any refund request that does not meet the conditions outlined in this policy. Each request will be evaluated individually, and our decision will be final.
8.0 Compliance with Payment Gateway Guidelines
8.1 All refunds and cancellations will be processed in accordance with Payment Gateway’s guidelines and procedures. Payment Gateways may impose certain conditions on refunds or cancellations that are outside of NOVELIO TECH.’s control.
8.2 In cases where Payment Gateways policies take precedence; clients are encouraged to contact Payment Gateways customer support for specific inquiries or concerns.